Inactive tracking number

When the tracking number for a return shipment remains inactive, meaning it has not yet received the shipping company’s inbound scan, we will have to wait 4 business days before sending out the new product. This is due to possible delays not only on vidaXL’s end, but also the shipping company’s end. Please consider that it can take 2 to 3 business days for a tracking number to become active.  


Address changes

To request address changes, customers can contact the shipping company directly with their tracking number

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